Terms & Conditions
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Payment is deducted upon completion and confirmation of
your booking only. You will be given a hotel voucher via email or fax.
You are required to present it at the hotel upon check-in. We assume no
responsibility if you do not present the voucher upon check-in. If you
lose this voucher, please notify us and we will email or fax you a
replacement as soon as possible.
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If you wish to cancel your booking before the
cancellation due date specified in the confirmation email, we apply a
cancellation fee of up to 1,000 Baht.
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For any Cancellation
/ Amendment ,
3.5% service fee charged is non-refundable in all cases.
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Any cancellations, received after the due date specified
in the email or our website, are subject to a charge starting one-night
room rate to total payment, unless you are notified otherwise in the
confirmation email.
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Failure to arrive at the hotel will be treated as a late
cancellation and will incur a minimum cancellation fee of one (1) night per room
to total payment, unless otherwise specified in the confirmation email.
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Any changes to your reservation must be made through us
and not directly with the hotel. This applies to change of dates,
extension of stay, early check out or any amendment. Any problems or
questions on your reservation prior to arrival or during your stay at
the hotel should be directed to us. We must be notified of all
cancellations within our normal office hours in Thailand from 08:00-17:00 (GMT+7).
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Disclaimer: We makes every effort to ensure that any
materials or rates displayed on this website are accurate as at the date
of issue. Changes in market conditions or circumstances may occur after
the issue date which may make information displayed on this website no
longer accurate or no longer reflect the current position. We hereby
expressly disclaims any representation, warranty or undertaking in
relation to the accuracy, completeness, quality or adequacy of any
contents of this website. While we makes every effort to work with the
hotel which provide an acceptable standard of service and accommodation
for the price paid, we hereby expressly disclaim any representation,
warranty or undertaking in relation to the quality or adequacy of any
hotel listed on our website.
Special
Conditions and Cancellation Policies governing Last-minute Bookings
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For last-minute bookings, your credit card information is
required to secure your room(s). However, we will only charge your
credit card on completion and confirmation of your booking. You will be
given a hotel voucher via email or fax with the confirmation which must
be presented upon check-in at the hotel. We assume no responsibility if
you do not present the voucher upon check-in. If you lose this voucher,
please notify us and we will email or fax you a replacement prior to
check-in.
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For last-minute bookings, if you check out before your
scheduled departure date, the hotel might charge for some or all of the
unused nights. Please contact us first if you shorten your stay and we
will help you to secure the best arrangement with the hotel.
Any
cancellation request made for last-minute bookings is liable for a 1night
penalty charge or more even if the confirmation of availability has not
been sent to you via email.
Special
Conditions and Cancellation Policies governing Instantly-Confirmed
Bookings
For those bookings that are confirmed instantly online,
we will charge your credit card immediately. You will be given a hotel
voucher via email or fax with the confirmation which must be presented
upon check-in at the hotel. We assume no responsibility if you do not
present the voucher upon check-in. If you lose this voucher, please
notify us and we will email or fax you a replacement prior to check-in.
Cancellation policies for each instantly-confirmed booking are unique and
can be found separately on the booking form, just above the submit button.
Please read before clicking the submit button.
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